SIT20322 Certificate II in Hospitality

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards, and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Why Choose Training @ Key

When you undertake this course with us, our trainers are on tap to provide you with assistance you require, email, telephone or in person – and we will help you. We believe that great trainers have a confident, clear, and engaging style of training. Quality, Flexibility, Customer Service, Support, Positive Learner Experiences and Outcomes are the things that make Training @ Key stand out.

Start time

Start anytime


approximate duration 6 months to 2 years to complete

Delivery Method

Directed self-paced

Entry Requirements

No entry requirements for this qualification

Qualification & Recognition

Upon successful completion of this program, students will be awarded the national recognised SIT20322 – Certificate II in Hospitality.

Application Process

An application process will be available from our training consultants and must be fully completed and signed before it can be processed. Our training consultants will meet with you and discuss your training and assessment requirements prior to course commencement. You will also be required to have a USI Number.

Estimated Duration

Delivery Options: Start anytime, approximate duration 6 months to 2 years to complete; directed self-paced.

All course material required for this qualification will be provided by Training @ Key.


Cost and Funding is subject to application process and eligibility criteria. Cost and Funding will be discussed upon application and may differ dependant on students’ circumstances.

Packaging Rules

12 units must be completed:
• 6 core units
• 6 elective units, consisting of:

Code  Title
BSBTWK201 Work effectively with others
SITHIND006 Source and use information on the hospitality industry
SITHIND007 Use hospitality skills effectively
SITXCCS011 Interact with customers
SITXCCS011 Show social and cultural sensitivity
SITXCCS011 Participate in safe work practices
SITXFSA005 Use hygienic practices for food safety
BSBCMM211 Apply communication skills
BSBSUS211 Participate in sustainable work practices
10  SITHFAB025* Prepare and serve espresso coffee
11  SITXINV006 Receive, store and maintain stock
12  SITXFIN007 Process financial transactions
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