This nationally recognised SIR30216 – Certificate III in Retail qualification is current and designed for people considering a career in the retail industry.
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations, and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification can perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Start anytime
Approx. 9 months to 2 years to complete
Self-paced
No entry requirements
When you undertake this course with us, our trainers are on tap to provide you with assistance you require, email, telephone or in person – and we will help you. We believe that great trainers have a confident, clear, and engaging style of training.
Quality, Flexibility, Customer Service, Support, Positive Learner Experiences and Outcomes are the things that make Training @ Key stand out.
Upon successful completion of this program, students will be awarded the national recognised SIR30216 – Certificate III in Retail.
An application process will be available from our training consultants and must be fully completed and signed before it can be processed. Our training consultants will meet with you and discuss your training and assessment requirements prior to course commencement. You will also be required to have a USI Number.
The course is a total of 600hours. Delivery Options: Start anytime, approximate duration 9 months to 2 years to complete; directed self-paced. All course material required for this qualification will be provided by Training @ Key
Cost and Funding is subject to application process and eligibility criteria. Cost and Funding will be discussed upon application and may differ dependant on students’ circumstances.
13 units must be completed:
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
| # | Code | Title |
| 1 | SIRXCEG001 | Engage the Customer. |
| 2 | SIRXCOM002 | Work effectively in a team. |
| 3 | SIRXIND001 | Work effectively in a service environment. |
| 4 | SIRXSLS001 | Sell to the retail customer |
| 5 | SIRXCEG002 | Assist with customer difficulties. |
| 6 | SIRXRSK001 | Identify and respond to security risks. |
| 7 | SIRXWHS002 | Contribute to workplace health and safety. |
| 8 | SIRXCEG003 | Build customer relationships and loyalty. |
| 9 | SIRRFSA001 | Handle food safety in a retail environment |
| 10 | SIRXIND002 | Organise and maintain the store environment |
| 11 | SIRRMER001 | Produce visual merchandise displays |
| 12 | SIRRRTF001 | Balance and secure point-of-sale terminal. |
| 13 | SIRRINV001 | Receive and handle retail stock OR |
| SITHFAB002 | Provide responsible service of alcohol |