SIR30216 – Certificate III in Retail.

This nationally recognised SIR30216 – Certificate III in Retail qualification is current and designed for people considering  a career in the retail industry.

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations, and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification can perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Start time

Start anytime


Approx. 9 months to 2 years to complete

Delivery Method


Entry Requirements

No entry requirements

Why Choose Training @ Key

When you undertake this course with us, our trainers are on tap to provide you with assistance you require, email, telephone or in person – and we will help you. We believe that great trainers have a confident, clear, and engaging style of training.

Quality, Flexibility, Customer Service, Support, Positive Learner Experiences and Outcomes are the things that make Training @ Key stand out.

Qualification & Recognition

Upon successful completion of this program, students will be awarded the national recognised SIR30216 – Certificate III in Retail.

Application Process

An application process will be available from our training consultants and must be fully completed and signed before it can be processed. Our training consultants will meet with you and discuss your training and assessment requirements prior to course commencement. You will also be required to have a USI Number.

Estimated Duration

The course is a total of 600hours. Delivery Options: Start anytime, approximate duration 9 months to 2 years to complete; directed self-paced. All course material required for this qualification will be provided by Training @ Key


Cost and Funding is subject to application process and eligibility criteria. Cost and Funding will be discussed upon application and may differ dependant on students’ circumstances.

Packaging Rules

13 units must be completed:

  • 8 core units
  • 5 elective units, consisting of:

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Code  Title
SIRXCEG001  Engage the Customer.
SIRXCOM002  Work effectively in a team.
SIRXIND001  Work effectively in a service environment.
SIRXSLS001  Sell to the retail customer
SIRXCEG002  Assist with customer difficulties.
SIRXRSK001  Identify and respond to security risks.
SIRXWHS002  Contribute to workplace health and safety.
SIRXCEG003  Build customer relationships and loyalty.
SIRRFSA001  Handle food safety in a retail environment
10  SIRXIND002  Organise and maintain the store environment
11  SIRRMER001  Produce visual merchandise displays
12  SIRRRTF001  Balance and secure point-of-sale terminal.
13  SIRRINV001  Receive and handle retail stock OR
SITHFAB002  Provide responsible service of alcohol
    Your Cart
    Your cart is emptyReturn to Shop
    Skip to content