This nationally recognised SIR20216 – Certificate II in Retail Services qualification is current and designed for people considering a career in the retail industry.
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification can perform roles such as frontline team member, customer service assistant and point-of-sale operator.
Start anytime
Approx. 9 months to 2 years to complete
Self-paced
No entry requirements
When you undertake this course with us, our trainers are on tap to provide you with assistance you require, email, telephone or in person – and we will help you. We believe that great trainers have a confident, clear, and engaging style of training. Quality, Flexibility, Customer Service, Support, Positive Learner, Experiences and Outcomes are the things that make Training @ Key stand out.
Upon successful completion of this program, students will be awarded the national recognised SIR20216 – Certificate II in Retail Services.
An application process will be available from our training consultants and must be fully completed and signed before it can be processed. Our training consultants will meet with you and discuss your training and assessment requirements prior to course commencement. You will also be required to have a USI Number.
The course is a total of 600hours. Delivery Options: Start anytime, approximate duration 9 months to 2 years to complete; directed self-paced. All course material required for this qualification will be provided by Training @ Key
Cost and Funding is subject to application process and eligibility criteria. Cost and Funding will be discussed upon application and may differ dependant on students’ circumstances.
12 units must be completed:
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
| # | Code | Title |
| 1 | SIRXCEG001 | Engage the Customer. |
| 2 | SIRXCOM001 | Communicate in the workplace to support team and customer outcomes. |
| 3 | SIRXIND001 | Work effectively in a service environment. |
| 4 | SIRXIND003 | Organise personal work requirements. |
| 5 | SIRXPDK001 | Advise on products and services. |
| 6 | SIRXRSK001 | Identify and respond to security risks. |
| 7 | SIRXWHS002 | Contribute to workplace health and safety. |
| 8 | SIRRFSA001 | Handle food safety in a retail environment |
| 9 | SIRRINV001 | Receive and handle retail stock |
| 10 | SIRRMER001 | Produce visual merchandise displays |
| 11 | SIRXSLS002 | Follow point-of-sale procedures |
| 12 | SIRXIND002 | Organise and maintain the store environment |
Interested in becoming a student with Training @ Key? Fill out the form below and our team will get back to you ASAP.