SIR20216 – Certificate II in Retail Services.

This nationally recognised SIR20216 – Certificate II in Retail Services qualification is current and designed for people considering a career in the retail industry.

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification can perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Start time

Start anytime


Approx. 9 months to 2 years to complete

Delivery Method


Entry Requirements

No entry requirements

Why Choose Training @ Key

When you undertake this course with us, our trainers are on tap to provide you with assistance you require, email, telephone or in person – and we will help you. We believe that great trainers have a confident, clear, and engaging style of training. Quality, Flexibility, Customer Service, Support, Positive Learner, Experiences and Outcomes are the things that make Training @ Key stand out.

Qualification & Recognition

Upon successful completion of this program, students will be awarded the national recognised SIR20216 – Certificate II in Retail Services.

Application Process

An application process will be available from our training consultants and must be fully completed and signed before it can be processed. Our training consultants will meet with you and discuss your training and assessment requirements prior to course commencement. You will also be required to have a USI Number.

Estimated Duration

The course is a total of 600hours. Delivery Options: Start anytime, approximate duration 9 months to 2 years to complete; directed self-paced. All course material required for this qualification will be provided by Training @ Key


Cost and Funding is subject to application process and eligibility criteria. Cost and Funding will be discussed upon application and may differ dependant on students’ circumstances.

Packaging Rules

12 units must be completed:

  • 7 core units
  • 5 elective units, consisting of:

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Code  Title
SIRXCEG001  Engage the Customer.
SIRXCOM001  Communicate in the workplace to support team and customer outcomes.
SIRXIND001  Work effectively in a service environment.
SIRXIND003  Organise personal work requirements.
SIRXPDK001  Advise on products and services.
SIRXRSK001  Identify and respond to security risks.
SIRXWHS002  Contribute to workplace health and safety.
SIRRFSA001  Handle food safety in a retail environment
SIRRINV001  Receive and handle retail stock
10  SIRRMER001  Produce visual merchandise displays
11  SIRXSLS002  Follow point-of-sale procedures
12  SIRXIND002  Organise and maintain the store environment
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