CHC33021 – Certificate III in Individual Support.

This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person centred support to people who may require support due to ageing, disability or some other reason.

These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

Why Choose Training @ Key

When you undertake this course with us, our trainers are on tap to provide you with assistance you require, email, telephone or in person – and we will help you. We believe that great trainers have a confident, clear, and engaging style of training.
Quality, Flexibility, Customer Service, Support, Positive Learner Experiences and Outcomes are the things that make Training @ Key stand out.

Start time

Start anytime


Approx. 9 months to 2 years to complete

Delivery Method


Entry Requirements

No entry requirements

Qualification & Recognition

Upon successful completion of this program, students will be awarded the national recognised CHC33021 – Certificate III in Individual Support.

Application Process

An application process will be available from our training consultants and must be fully completed and signed before it can be processed. Our training consultants will meet with you and discuss your training and assessment requirements prior to course commencement. You will also be required to have a USI Number.

Estimated Duration

The course is a total of 600hours. Delivery Options: Start anytime, approximate duration 9 months to 2 years to complete; directed self-paced. All course material required for this qualification will be provided by Training @ Key.
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.


Cost and Funding is subject to application process and eligibility criteria. Cost and Funding will be discussed upon application and may differ dependant on students’ circumstances.

Packaging Rules

15 units must be completed:

  • 9 core units
  • 6 elective units, consisting of:

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Code  Title
CHCCCS031  Provide individualised support
CHCCCS038  Facilitate the empowerment of people receiving support
CHCCCS040  Support independence and wellbeing
CHCCCS041  Recognise healthy body systems
CHCCOM005  Communicate and work in health or community services
CHCDIV001  Work with diverse people
CHCLEG001  Work legally and ethically
HLTINF006  Apply basic principles and practices of infection prevention and control
HLTWHS002  Follow safe work practices for direct client care
10  CHCDIS011  Contribute to ongoing skills development using a strengths-based approach
11  CHCDIS012  Support community participation and social inclusion
12  CHCDIS020  Work effectively in disability support
13  HLTHPS006  Assist clients with medication
14  CHCGRP001  Support group activities
15  CHCCCS042  Prepare meals
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